REFUND POLICY

At Ceen, we take pride in the quality of our products and are committed to ensuring customer satisfaction. Please review our refund and return policy below.

Returns & Exchanges

We offer refunds and exchanges for orders that have not yet been shipped.

Each order is processed with care to ensure the best experience for our customers. We encourage you to review product details carefully before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please email contact@ceen.store within 7 days of delivery with your email. To assist with your request, we require:

Your order number
A clear photo of the damaged or incorrect item

Once reviewed, we will provide a resolution, which may include a replacement or a partial refund.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered. If your tracking information states that your package has been delivered but you have not received it, we recommend contacting the shipping carrier for further assistance.

For any questions or concerns, please reach out to us at contact@ceen.store We appreciate your support and look forward to serving you.